We are currently seeking a dedicated and experienced Customer Service Representative to join our team in a remote work capacity. As a crucial member of our customer service team, you will play a pivotal role in managing incoming phone calls, generating sales leads, and ensuring overall customer satisfaction through effective communication and relationship-building. This is a unique opportunity to work from the comfort of your home while contributing to a dynamic and collaborative team environment.
Job Details:
Name of the post: Customer Service Representative (Work From Home)
Responsibilities:
- Manage a high volume of incoming phone calls with efficiency and professionalism.
- Proactively generate and qualify sales leads to contribute to the team’s success.
- Identify and assess customers’ needs to provide satisfactory solutions and enhance their overall experience.
- Build and maintain sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information using the right methods and tools.
- Meet personal and team sales targets, as well as call handling quotas.
- Handle customer complaints by providing appropriate solutions and alternatives within specified time limits; follow up to ensure resolution.
- Maintain detailed records of customer interactions, process customer accounts, and file necessary documents.
- Adhere to communication procedures, guidelines, and policies to ensure consistency and quality.
- Go the extra mile to engage customers and exceed their expectations.
Requirements and Skills:
- Proven customer support experience or previous roles as a Client Service Representative.
- Demonstrated track record of consistently over-achieving quotas.
- Strong phone contact handling skills with a focus on active listening.
- Familiarity with CRM systems and best practices.
- Customer-oriented mindset with the ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
Skills:
| Communication | Guidelines and Policies Adherence |
| Phone Call Handling | Customer Engagement |
| Record-keeping | Sales Target Achievement |
| Back Office Executive | Complaint Handling |
| Customer Communication | Problem-Solving |
| Customer Relationship Management | Sales Leads Generation |
| Customer Needs Assessment | Process Management |
| Communication Procedures | Customer Care |
Employer-Provided:
- Competitive compensation package.
- Exact compensation may vary based on skills, experience, and location.
Pay Range in India:
- Base Salary: ₹250,000/yr – ₹700,000/yr
How to Apply:
Interested and eligible candidates can apply through the following link: Apply Now