Customer Service Representative Wanted: Work from Home

We are currently seeking a dedicated and experienced Customer Service Representative to join our team in a remote work capacity. As a crucial member of our customer service team, you will play a pivotal role in managing incoming phone calls, generating sales leads, and ensuring overall customer satisfaction through effective communication and relationship-building. This is a unique opportunity to work from the comfort of your home while contributing to a dynamic and collaborative team environment.

Job Details:

Name of the post: Customer Service Representative (Work From Home)

Responsibilities:

• Manage a high volume of incoming phone calls with efficiency and professionalism.
• Proactively generate and qualify sales leads to contribute to the team’s success.
• Identify and assess customers’ needs to provide satisfactory solutions and enhance their overall experience.
• Build and maintain sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information using the right methods and tools.
• Meet personal and team sales targets, as well as call handling quotas.
• Handle customer complaints by providing appropriate solutions and alternatives within specified time limits; follow up to ensure resolution.
• Maintain detailed records of customer interactions, process customer accounts, and file necessary documents.
• Adhere to communication procedures, guidelines, and policies to ensure consistency and quality.
• Go the extra mile to engage customers and exceed their expectations.

Requirements and Skills:

• Proven customer support experience or previous roles as a Client Service Representative.
• Demonstrated track record of consistently over-achieving quotas.
• Strong phone contact handling skills with a focus on active listening.
• Familiarity with CRM systems and best practices.
• Customer-oriented mindset with the ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

Skills:

Employer-Provided:

• Competitive compensation package.
• Exact compensation may vary based on skills, experience, and location.

Pay Range in India:

• Base Salary: ₹250,000/yr – ₹700,000/yr

How to Apply:

Interested and eligible candidates can apply through the following link: Apply Now