Ziff Davis is hiring a Product Support Specialist to support Dwell subscribers and work with engineering and product teams. The role combines customer support, product management, issue analysis and customer relationship management.
Job Details:
Company: Ziff Davis (Dwell)
Job Position: Product Support Specialist
Location: Remote – Work from home
Work Mode: Remote / India-based locations
Employment Type: Not specified
Experience: 3+ years in customer service, customer success or technical support, plus 2+ years in product management or a related role
Qualification: Bachelor’s degree in Business, Computer Science, Communications or a related field, or equivalent practical experience
Salary: Not disclosed
Key Responsibilities
- Handle customer support tickets, emails and phone queries.
- Resolve account access and payment issues using Stripe.
- Analyse customer feedback, complaints and churn trends.
- Manage product backlogs and prioritise improvements.
- Prepare product requirements and user stories.
- Coordinate with engineering, QA and marketing teams.
- Track customer satisfaction, retention and feature adoption.
- Maintain knowledge bases, release notes and troubleshooting guides.
Required Skills
- Strong written and verbal communication.
- Customer service and relationship management.
- Product management and problem-solving skills.
- Experience with helpdesk tools such as Zendesk, Intercom or Salesforce Service Cloud.
- Familiarity with Jira, Productboard, Linear or Asana.
- Basic knowledge of SQL, APIs or web technologies is preferred.
Benefits
- Competitive salary.
- Health and wellness benefits.
- Paid time off.
- Professional development, mentorship and educational support.
- Employee engagement and recognition programmes.
How to Apply
Interested and eligible candidates can apply online through the official Ziff Davis recruitment portal.
Apply Online: https://jobs.jobvite.com/ziff-davis/job/oLnWAfwo/apply
Note: Salary and closing date have not been specified in the provided job details.