CSG is hiring a Product Support Analyst I for its remote team in India. This opportunity is suitable for candidates with customer service experience, basic technical troubleshooting skills, and an interest in product support.
Job Details:
Company: CSG
Job Position: Product Support Analyst I
Location: India Remote
Work Mode: Remote
Employment Type: Full-time
Experience: 1–3 years
Qualification: Bachelor’s degree, related field, or equivalent practical experience
Salary: Not disclosed
Key Responsibilities
- Handle customer calls and emails regarding transactions, billing, payments, funding, and account inquiries.
- Provide basic technical support, password resets, and browser troubleshooting.
- Assist merchants with PCI compliance guidance.
- Forward requests to relevant departments and coordinate issue resolution.
- Create support tickets, investigate customer problems, and follow up promptly.
Required Skills & Eligibility
- 1–3 years of customer service experience.
- Basic knowledge of CRM systems and support software.
- Strong communication and customer-handling skills.
- Ability to learn products, processes, and procedures.
- Commitment to quality standards and customer satisfaction.
Benefits
CSG offers medical, dental, and vision coverage, paid vacation, holidays, volunteer time off, and Employee Belonging Groups, subject to applicable eligibility terms.
How to Apply
Interested candidates can submit their applications through the official CSG careers portal.
Apply Online: https://csgi.wd5.myworkdayjobs.com/en-US/CSGCareers/job/India-Remote/Product-Support-Analyst-I_32236