Axis Max Life Insurance Limited is hiring for the position of Senior Manager – Customer Insights. This is an excellent opportunity for experienced professionals who have expertise in customer insights, Voice of Customer (VoC), Net Promoter Score (NPS), customer research, analytics, survey design, and customer experience management.
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited and Axis Bank Limited. The company provides comprehensive protection and long-term savings life insurance solutions through multiple distribution channels, including agency and third-party distribution partners.
Job Details:
Company Name: Axis Max Life Insurance Limited
Job Title: Senior Manager – Customer Insights
Department: Marketing
Function: Customer Insights
Employment Type: Full-Time
Work Mode: Home Office
Posted On: 28 July 2026
ABOUT THE ROLE
The Senior Manager – Customer Insights will play an important role in driving the organization’s Voice of Customer (VoC) and Net Promoter Score (NPS) agenda across important customer journeys and relationship measures.
The selected candidate will be responsible for the end-to-end management of Digital NPS (DNPS), Relationship NPS (RNPS), customer feedback governance, reporting, and customer research initiatives.
The role involves converting customer feedback and research data into meaningful business insights. These insights will help improve customer experience, customer loyalty, customer retention, satisfaction, and advocacy.
KEY RESPONSIBILITIES
- Drive the organization’s Voice of Customer and customer feedback programs.
- Manage Digital NPS (DNPS) and Relationship NPS (RNPS) programs.
- Develop and maintain customer feedback measurement frameworks.
- Analyze customer feedback, surveys, and research data.
- Design effective customer surveys and research methodologies.
- Identify important customer experience trends and opportunities.
- Convert customer insights into actionable business recommendations.
- Prepare dashboards, reports, and presentations for senior leadership.
- Establish strong governance around customer insights and NPS programs.
- Work closely with Operations, Digital, Product, Technology, Distribution, and Marketing teams.
- Track customer experience metrics across key customer journeys.
- Support initiatives designed to improve customer satisfaction, loyalty, retention, and advocacy.
- Present customer intelligence and recommendations to senior stakeholders.
- Ensure customer feedback is systematically measured, analyzed, and converted into measurable business outcomes.
REQUIRED SKILLS
Candidates should have strong knowledge of customer insights, customer analytics, market research, NPS, Voice of Customer, survey design, data visualization, customer experience, stakeholder management, and program governance.
Strong analytical thinking and communication skills will be important for this position. The successful candidate should be comfortable working with multiple business teams and presenting insights to senior leadership.
WHY JOIN AXIS MAX LIFE?
Axis Max Life is focused on creating customer-centric insurance solutions and building a positive workplace culture. The company has been recognized among the best workplaces by the Great Place to Work Institute.
Axis Max Life also encourages applications from diverse candidates. LGBTQIA+ and Persons with Disabilities (PwD) candidates of all ages are encouraged to apply.
JOB LOCATION
Gurugram Head Office / Home Office
State: Home Office
Branch: Gurugram HO
Department: Marketing
Function: Customer Insights
POSTED DATE
28 July 2026
How to apply:
Interested and eligible candidates can apply online through the official Axis Max Life careers portal.
Apply Online: https://career.axismaxlife.com/axismaxlife/jobview/senior-manager-customer-insights-home-office-2026072813012896
Candidates are advised to review the complete job description and application requirements before submitting their application.
IMPORTANT DETAILS
Post Name: Senior Manager – Customer Insights
Company: Axis Max Life Insurance Limited
Department: Marketing
Function: Customer Insights
Location: Gurugram HO / Home Office
Job Type: Full-Time
Work Mode: Home Office
Posted Date: 28 July 2026
Career Area: Customer Insights, Customer Experience, Marketing Analytics, Insurance
Application Mode: Online
CAREER OPPORTUNITY
The Senior Manager – Customer Insights position is a strong career opportunity for professionals looking to build a career in customer experience, customer analytics, market research, NPS management, Voice of Customer, marketing intelligence, and insurance industry analytics.
If you have experience in customer research, customer feedback programs, data analysis, NPS, survey management, customer journey analytics, and stakeholder management, this role can provide an opportunity to work with cross-functional teams and contribute directly to customer experience and business growth.