Ookla, an Accenture company, is inviting applications for the post of Customer Solutions Manager. This is a remote opportunity for experienced professionals with expertise in telecom, customer solutions, data analytics and technology.
Job Details:
- Company: Ookla (An Accenture Company)
- Post Name: Customer Solutions Manager
- Job Location: India
- Work Mode: Remote
- Job Category: Sales / Customer Solutions
- Employment Type: Not specified
- Experience: 5–10 Years
- Qualification: Bachelor’s Degree or equivalent
- Salary: Not disclosed
Job Description
The selected candidate will manage key customer relationships, provide technical support and deliver data-driven solutions. Candidates should have knowledge of telecom RF, machine learning, data analytics and customer account management.
Key Responsibilities
- Manage relationships with key customers.
- Provide product training and technical support.
- Resolve customer issues and queries.
- Work with sales and internal teams.
- Identify business growth opportunities.
- Support customer reporting and data analysis.
- Use AI tools to improve workflows and reporting.
- Develop customer-focused solutions.
Required Skills
- Telecom RF and RAN knowledge.
- SQL, Python and Tableau.
- Advanced Excel and data analytics.
- AI and Machine Learning knowledge.
- Strong communication skills.
- Customer relationship management.
- Technical problem-solving abilities.
- Data modelling and visualisation.
Eligibility Criteria
- 5–10 years of enterprise-level technology support or account management experience.
- Bachelor’s degree or equivalent qualification.
- Knowledge of internet, cellular and broadband technologies.
- Experience with telecom RF is preferred.
- Ability to communicate with clients and senior executives.
- Willingness to travel regularly when required.
A Master’s degree, global business experience and project management experience are additional advantages.
Benefits / Perks
The company highlights a flexible, inclusive and collaborative work environment. Specific salary and additional benefits are not disclosed.
Application Process
Eligible and interested candidates can apply online through the official Ookla recruitment portal.
How to Apply
Visit the official application link below and complete the online application form.
Official Apply Link:
https://jobs.jobvite.com/ookla/job/osTIAfwn/apply
Company: Ookla – An Accenture Company