Parexel is hiring a Manager, Applications Support for its remote team in India. The selected candidate will lead 24×7 help desk operations, manage technical support teams, resolve complex application issues, and improve customer service.
Job Details:
Company: Parexel
Job Title: Manager, Applications Support
Job Location: India
Work Mode: Remote
Job Type: Full-Time (not explicitly specified in the listing)
Job Category: Information Technology
Experience: 9+ Years
Qualification: Bachelor’s or Master’s Degree
Salary: Not Disclosed
Job ID: R0000046624
About Parexel
Parexel is a global clinical research and development company that supports the life sciences industry and helps deliver new medical treatments.
Key Responsibilities
- Manage 24×7 help desk operations across shifts, weekends, and holidays.
- Lead, motivate, and monitor support team performance.
- Troubleshoot complex software and application issues.
- Perform root cause analysis and implement solutions.
- Manage support tickets and service requests.
- Escalate unresolved issues to the appropriate teams.
- Maintain service quality and improve customer satisfaction.
Required Skills
- Team leadership and management
- IT operations and technical support
- Problem-solving and troubleshooting
- Root cause analysis
- Microsoft Office applications
- Help desk and ticketing systems
- Strong verbal and written communication
- Time management and analytical skills
Eligibility Criteria
Candidates must have:
- A Bachelor’s or Master’s degree.
- At least 9 years of experience in help desk operations, IT support, or IT customer service.
- Experience supporting browser-based and client applications.
- Knowledge of help desk operations and customer service standards.
- Experience managing 24×7 support environments.
Preferred: Experience with ITIL frameworks, IT service management, ticketing systems, and knowledge management platforms.
Benefits and Perks
Parexel highlights a flexible work environment, professional growth, continuous learning, and opportunities to develop technical and leadership skills. Specific salary and benefits are not disclosed in the provided listing.
How to Apply
Interested and eligible candidates can apply online through the official Parexel careers website.
Applicants should review the complete job requirements before submitting their applications.