Hyland is hiring a Senior Cloud Specialist to lead critical incident response and own organizational change management processes. The role is suited to a decisive, people-focused professional with strong leadership, communication, technology, and problem-solving abilities.
Job Details:
COMPANY / ORGANIZATION
Hyland
JOB POSITION
Senior Cloud Specialist (Incident Management & Change Management)
Job ID: 2026-13801
Openings: 1
JOB LOCATION & WORK MODE
- Location: India
- Work Mode: Remote
- Category: Cloud Operations
- Employment Type: Not specified
QUALIFICATION & EXPERIENCE
- Education: Bachelor’s degree
- Experience: Demonstrated experience in change management process ownership, escalation and risk management, and Service Management tools.
KEY RESPONSIBILITIES
- Lead P1 critical incident response and action plans.
- Manage escalations, stakeholder communication, and shift handovers.
- Maintain incident records and support Root Cause Analysis.
- Develop and enforce change management policies and procedures.
- Evaluate and monitor change requests to minimize operational impact.
- Track change metrics, prepare reports, and improve processes.
- Guide and train teams on change management practices.
REQUIRED SKILLS
Strong decision-making, risk management, communication, leadership, Service Management, Microsoft operating systems/products, presentation, and stakeholder management skills are required.
ELIGIBILITY
Candidates should hold a Bachelor’s degree and demonstrate relevant change and incident management experience.
HOW TO APPLY
Interested candidates can apply online through the official Hyland careers portal.