Safeguard Global: Do you dream of collaborating with colleagues from around the world, spanning the Americas, Europe, and Asia? Welcome to the Guardians! With over 1800 of us spread across the globe, we embrace the uniqueness of each Guardian and offer a ‘Work in Any Way’ model that grants you the freedom to choose where and how you work best.
Job Details:
- Name of the post: Global Employment Outsource (GEO) Client Support Manager
- Role Overview: As the Global Employment Outsource (GEO) Client Support Manager, you play a pivotal role in ensuring our Operations Team delivers an exceptional experience for both our employees and clients. Your responsibilities include supervising, guiding, and motivating a team, fostering collaboration, and ensuring top-notch customer service.
- Your Impact:
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- Supervise team leaders with review/approval authority over all operations employees.
- Drive the growth and success of your team.
- Collaborate with the Sr Operations Manager to develop a scalable GEO Operational model aligned with budget targets.
- Offer direct support to the Regional VP of Operations for special projects and opportunities stemming from partnerships and channels.
- Monitor, report, and hold the team accountable for key performance indicators (KPIs).
- Manage routine operational governance and SLA review meetings.
- Strategically plan, schedule, and review workload and team capacity to ensure cost-effective target achievement.
- Establish and enhance operational processes for a lean and efficient model.
- Monitor team performance, report on metrics, and identify training needs.
- Conduct regular team meetings to review successes and challenges.
- Serve as an escalation point to manage client escalations and expectations.
- Set quarterly objectives for the team in line with department goals and ensure their achievement.
- Oversee day-to-day team operations and performance.
- Perform regular performance evaluations.
- Actively listen to team members’ feedback and resolve any issues or conflicts.
- Plan and organize team-building activities to keep the team engaged and motivated.
- What Will Set You Apart:
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- A minimum of 2 years of managerial experience.
- Experience managing people in diverse geographical locations.
- Ability to strategize and execute at both a strategic and operational level.
- Exceptional customer service skills.
- In-depth knowledge of performance metrics.
- Strong critical thinking and problem-solving skills.
- Outstanding interpersonal skills.
- Proficiency in analytical skills and attention to detail.
- A strong sense of ownership and pride in your performance and its impact on the company’s success.
- Excellent organizational skills.
- A commitment to KPI-driven results.
Who We Are and What We Do:
Safeguard Global is an international company with a global presence. We empower over a thousand organizations to hire, onboard, manage, and pay employees in more than 165 countries. It’s all about the people. We hire the best talent from across the globe, providing you with the opportunity to learn about new cultures and interact with individuals worldwide.
Global Benefits:
- Autonomy & Flexibility (Work in Any Way): Enjoy maximum flexibility in your work style.
- Bonding Leave: Take paid leave to bond with your new family member.
- 2 Charitable Days: Contribute to causes you believe in.
- Reward & Recognition Program: Be rewarded for your success and dedication to our values.
- Corporate Bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
Why Become a Guardian:
- International Environment: Expand your global network and collaborate with professionals from around the world.
- Our Culture: We prioritize the human aspect in everything we do, fostering a nurturing culture where your ideas are heard and your contributions recognized.
- Learning: We support your continuous growth by providing access to two learning platforms where you can develop at your own pace.
How to apply:
To apply, please click on the following link. We wish you the best of luck with your application. If your application meets the position’s requirements, we will be in touch to arrange the next stage, or we will update you if you have been unsuccessful.
Click Here to Apply Online
At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
