Ookla is hiring a Customer Solutions Manager for its Customer Solutions team in India. The role focuses on customer success, technical support, data analytics, and enterprise account management.
Candidates should have experience in telecom RF, networking, and data analytics. Knowledge of AI, machine learning, SQL, Python, and Tableau is desirable.
Job Details:
Company: Ookla (An Accenture Company)
Job Title: Customer Solutions Manager
Department: Sales / Customer Solutions
Location: India
Work Mode: Remote
Job Type: Not specified
Experience: 5–10 years
Qualification: Bachelor’s degree (B.A./B.S.) or equivalent
Salary: Not disclosed
Apply Mode: Online
Key Responsibilities
- Manage relationships with key enterprise customers.
- Provide technical support and resolve customer issues.
- Train clients to use Ookla’s products effectively.
- Collaborate with sales, product, data, and engineering teams.
- Analyse network performance and customer data.
- Use AI tools to improve reporting and automate workflows.
- Identify account growth opportunities.
- Engage with senior executives and attend customer meetings.
Eligibility Criteria
- 5–10 years of technology support or account management experience.
- Knowledge of telecom, internet, cellular, broadband, and RF technologies.
- Experience with SQL, Tableau, and advanced Excel.
- Strong customer relationship and problem-solving skills.
- Knowledge of data modelling, AI, and machine learning is desirable.
- Excellent written and verbal communication skills.
- Willingness to travel when required.
A master’s degree, global business experience, and project management skills are additional advantages.
Benefits and Salary
The compensation depends on experience, skills, qualifications, location, and company performance. The exact salary range has not been disclosed in the provided listing.
How to Apply
Interested and eligible candidates can apply online through the official recruitment link.
Official Apply Link: https://jobs.jobvite.com/ookla/job/osTIAfwn/apply
Important: The recruitment listing states that AI tools may assist with parts of the hiring process, while final hiring decisions are made by humans.