DronaHQ is looking for a Customer Support Representative to handle customer queries, resolve technical issues, and improve customer satisfaction. The role involves email and call support, troubleshooting, and coordination with internal teams.
Job Details:
Company: DronaHQ
Job Title: Customer Support Representative
Location: Remote
Team: Customer Success
Employment Type: Not specified
Experience: 1+ years
Key Responsibilities
- Respond to customer support tickets within SLAs.
- Resolve customer complaints through email and calls.
- Identify issues, troubleshoot problems, and coordinate with technical teams.
- Provide accurate information and platform walkthroughs.
- Test the platform and share feedback for improvements.
- Maintain strong relationships with international customers.
- Follow support policies and communication guidelines.
Eligibility Criteria
- At least 1 year of customer support or customer-facing experience.
- Knowledge of HTML, CSS, JavaScript, MySQL, or other databases.
- Strong written communication and listening skills.
- Good problem-solving and multitasking abilities.
- Comfortable handling technical customer queries.
- Willingness to work weekends, night shifts, and irregular hours.
- Ability to work with international clients.
Work Mode
Remote – work from home.
Salary
Not specified by the employer.
How to Apply
Interested and eligible candidates can apply online through the official application link below.
Apply Online: https://crm.dronahq.io/DMxNqNIiHItLXfeUMxGVqCEh9xRdSpLoM6EOGqs1UVE4Z?jt=Customer%20Support%20Representative
Important: Check the official application page for further details before applying.