Ocrolus is hiring experienced Mortgage Support Analysts for its remote team in India. Candidates should have strong communication, analytical and customer support skills, along with previous experience in the Mortgage Underwriting domain.
Job Details:
Company: Ocrolus
Job Position: Mortgage Analyst / Senior Mortgage Analyst / Mortgage Support Lead / Mortgage Support Specialist
Location: India
Work Mode: Remote (Work From Home)
Employment Type: Not specified
Experience: 3+ Years
Qualification: Commerce background, preferably Mathematics or Economics
Salary: Not disclosed
Key Responsibilities
- Handle customer queries through email, chat and phone.
- Resolve customer issues and support tickets.
- Investigate complaints and coordinate with internal teams.
- Maintain customer interaction records.
- Identify common issues and escalate problems.
- Improve support documents and FAQs.
- Meet service quality and response-time targets.
Required Skills
- 3+ years of relevant experience.
- Excellent written and verbal communication.
- Strong analytical and logical reasoning skills.
- Knowledge of Google Docs and Google Sheets.
- Ability to manage multiple tasks.
- Good teamwork and problem-solving skills.
Eligibility Criteria
- Previous experience in Mortgage Underwriting is required.
- Commerce background with Mathematics or Economics focus.
- Strong customer support and communication abilities.
Preferred Skills
- Familiarity with ticketing systems.
- Knowledge of customer support metrics.
- Understanding of data integrity and confidentiality.
Benefits / Work Culture
- Fully remote work environment.
- Opportunity to work in AI and Fintech.
- Learning and career growth opportunities.
- Inclusive and collaborative workplace.
How to Apply
Interested and eligible candidates can apply online through the official Ocrolus recruitment portal.
Apply Online:
https://job-boards.greenhouse.io/ocrolusinc/jobs/6237298004
Website: GreaterJammuKashmir.com