Norstella is hiring a CRM Support Specialist for a remote position in India. Candidates with 1–3 years of Salesforce support or administration experience can apply.
Job Details:
- Company: Norstella
- Post Name: CRM Support Specialist
- Location: Remote, India
- Work Mode: Work From Home
- Employment Type: Full-Time
- Experience: 1–3 Years
- Qualification: Not Specified
- Salary: Not Disclosed
- Date Posted: 2 November 2026
- Job ID: R-2223
Job Description
The CRM Support Specialist will provide user support for the company’s Salesforce platform. The role includes user account management, access control, troubleshooting, ticket handling and data quality support.
Key Responsibilities
- Manage Salesforce user accounts and permissions.
- Resolve user login and access issues.
- Handle support tickets and user queries.
- Create Salesforce reports and dashboards.
- Assist with data updates, imports and deduplication.
- Maintain support documentation and knowledge base.
- Coordinate with Sales, Marketing and Operations teams.
- Escalate complex technical issues to relevant teams.
Required Skills
- Knowledge of Salesforce CRM and core objects.
- Experience with user profiles, roles and permission sets.
- Ability to create reports and dashboards.
- Good communication and problem-solving skills.
- Experience with ticketing tools such as Jira or ServiceNow.
- Strong attention to detail and customer service skills.
Eligibility Criteria
- 1–3 years of Salesforce support, operations or administration experience.
- Working knowledge of Salesforce Leads, Contacts, Accounts, Opportunities and Cases.
- Ability to manage multiple support requests.
Preferred:
- Salesforce Administrator Certification (ADM 201).
- Knowledge of Salesforce Lightning Experience.
- Experience supporting Salesforce environments with 100+ users.
Benefits
- Health Insurance
- Life Insurance
- Provident Fund (PF)
- Gratuity
- Certification Expense Reimbursement
- 24×7 Health Desk
Application Process
Interested and eligible candidates can apply online through Norstella’s official careers portal.
How to Apply
Visit the official application link below and submit your application for CRM Support Specialist (Job ID: R-2223).
Apply Online: https://careers.norstella.com/jobs/18430821-crm-support-specialist?tm_job=R-2223&tm_event=view&tm_company=90918
Important: Norstella does not charge any recruitment or application fees. Apply only through its official careers website.