Endpoint Clinical is hiring a Risk Management Lead for its Customer Support Operations team. The role involves identifying business risks, managing critical incidents, improving service quality, and ensuring compliance in clinical trial technology operations.
Job Details:
- Company Name:Â Endpoint Clinical
- Job Title: Risk Management Lead
- Location: India
- Work Mode: Remote
- Employment Type: Full-Time
- Experience: 5+ Years
- Qualification: Bachelor’s Degree
- Salary: Not Disclosed
Hands-on IRT/RTSM experience in the clinical trials industry is mandatory.
Key Responsibilities
- Identify, assess, and manage operational risks.
- Review clinical study specifications, testing strategies, and deliverables.
- Lead incident management and customer escalations.
- Conduct root cause analysis and implement corrective actions.
- Monitor risk indicators and service performance.
- Ensure data privacy, quality, and regulatory compliance.
- Prepare risk reports and dashboards for leadership.
- Coordinate with support, operations, and engineering teams.
Eligibility Criteria
- Minimum 5 years of relevant professional experience.
- Recent, hands-on experience with production IRT/RTSM systems is mandatory.
- Knowledge of clinical trial operations, randomization, and clinical supply management.
- Experience in risk management, customer support, quality, or compliance.
- Bachelor’s degree in Business, Operations, Risk Management, IT, or a related field.
Required Skills
- Enterprise Risk Management (ERM)
- Customer Support Operations
- IRT/RTSM Systems and Clinical Trial Processes
- Incident and Escalation Management
- Root Cause Analysis
- Quality Assurance and Compliance
- SLA and KPI/KRI Reporting
- Data Privacy and Information Security
- Process Improvement
- Stakeholder Management
How to Apply
Eligible candidates can apply online through the official recruitment link below.
Official Apply Link:
https://jobs.lever.co/endpointclinical/f4fb0487-bc29-4040-91bb-3e25fe68cf3f?lever-source=Indeed
Important: Candidates without substantial hands-on IRT/RTSM experience will not meet the minimum requirements. Salary and benefits have not been specified in the provided job details.
