Are you passionate about providing exceptional customer service? Looking to join a renowned telecom company that offers growth and a dynamic work environment? Airtel, one of India’s leading telecommunications service providers, is looking for enthusiastic individuals to join its team as Customer Care Executives. This is a fantastic opportunity to work with a brand that prioritizes customer satisfaction and innovation in communication services.
Job Details:
Name of the Post: Customer Care Executive
Number of Positions: Multiple
Location: 4th Floor, Access Infrastructure & Telemedia Pvt Ltd., Ansari Complex, Sonwar-190001
Job Role Overview:
As a Customer Care Executive, you will be the face of Airtel, representing our commitment to providing high-quality support and solutions to our vast customer base. Your primary responsibility will be to handle customer inquiries, resolve complaints, provide information about Airtel’s products and services, and ensure a smooth and satisfying experience for the customers. Airtel offers a wide range of services, from mobile connectivity to broadband and digital TV, giving you an exciting and varied customer service environment.
Key Responsibilities:
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- Handle inbound customer calls professionally and empathetically.
- Assist customers with inquiries about their Airtel accounts, services, and products.
- Troubleshoot technical issues related to network connectivity, mobile services, and other telecom services.
- Escalate customer concerns to relevant departments when necessary and ensure timely follow-up.
- Maintain records of customer interactions and transactions.
- Contribute to team efforts by meeting and exceeding customer satisfaction targets.
Qualifications and Skills:
- Minimum educational qualification: 12th pass or above.
- Previous experience in customer service or call center roles is an advantage but not mandatory.
- Strong communication skills in English, Hindi, and/or the local language.
- Ability to handle pressure and work in a fast-paced environment.
- Basic computer literacy.
How to apply:
Airtel invites you to attend walk-in interviews held from Monday to Saturday, between 10:00 AM to 05:00 PM. This is your chance to become part of a growing organization that values its employees and offers ample growth opportunities.
Interview Address:
4th Floor, Access Infrastructure & Telemedia Pvt Ltd.,
Ansari Complex, Sonwar-190001
Why Join Airtel?
Working at Airtel offers numerous advantages:
- A chance to work with one of the leading telecom companies in India.
- Opportunities for career growth and development.
- A dynamic work environment with cutting-edge technology.
- Attractive salary packages with performance incentives.
So, if you are ready to take the next step in your career and are excited to work in a customer-facing role, rush to the interview venue at the earliest! Airtel is dedicated to building an inclusive and supportive work culture, where every team member can thrive.
